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Order Canceled Complaints
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Kodak, San Diego, California
I submitted an order online on 12/11/11, Kodak waited until 12/18 over a week after my order was placed to tell me it could not be fulfilled because they ran out. I tried to resolve the problem via live chat and over the phone.I was basically told I was out of luck.I asked to be sent a similar product for the same price I was told no they could not.The replacement product I was offered was 3 times more expensive than my original order.The best Kodak could do was offer 25% off which still is not even close to the same price.This was not my error Kodak has horrible customer service.Plus my order was guaranteed to arrive by 12/23.Kodak please have some integrity and fix your mistake. I dont think it was unreasonable to ask for a similar product for the same price. If you re out of stock keep your website up to date. Thanks to Kodak\\s delayed response to me.I cannot get my frames ordered from any website and still get them by Christmas. Thanks for ruining my holiday gift. |
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