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Broken Item Replacement Complaints
Broken Item Replacement
Posted: 20th of Sep, 2011 by Pedpath   Send email
Hamilton Beach Slow Cooker
I received a Hamilton Beach Slow Cooker as a gift. When I used it for the first time.I was unable to use the temperature probe feature because the probe connector into the cooker was missing.I called customer service. Even though this was a brand new never used item they still want me to pay $9.99 to send a replacement cooker.When a product is broken right out of the box. I would expect a company to send a fully functioning new replacement and not expect the customer to pay more.I also am required to cut off the end of the broken cookers electric cord and send it back to them at my expense.
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