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Mortgage Payment Process Complaints
| Mortgage Payment Process |
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Flagstar Bank, California
I have a home mortgage got sold to Flagstar Bank. When I sent in extra money by check for \"Principal Payment\" only, they always use that principal payment money to pay for my regular monthly mortgage payment. (Even though I marked my check clearly with \"Principal ONLY\"; and I have automatic monthly payments set up online). Every time, I have to call them to fix the problem. and they cannot tell me why they always do the same thing to my mailed in checks which marked clearly \"Principal Payment Only\" .
If I failed to double check and call in on their mistakes(deliberately made mistakes), they would rip me off by charging more interest on my home loan. This bank is disrespectful and never follow customer\\s clear request/instruction. I am very disappointed by this bank\\s behavior.
I have to waste so much time on calling them all the time, because it takes long time (30min) to reach a real person to talk to. No wonder people are not fond of banks in America. |
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