I returned an item to efaucets following your precedural insructions getting a return authorization etc. I was told there would be a restocking fee which i expected because I read your return policy. I ordered the item in january 2011 and returned it the same month. It is now April and i still have no refund. Your phone representatives are curt often indignant and certainly not sympathetic. I have been told on four separate occasions that my Paypal account has been credited but it has not.I have contacted the bank that funds my Paypal account and have given the phony transaction number youo supplied me with which was supposed to originate from the Paypal bank. Surprise the Paypal bank knows nothing about the transaction ticket number and no credit to my account has been received. I think efaucets is a scam operation and I would recommend anyone interested in purchasing online find another vendor to deal with. If you look at this and other blogs you will become aware that efaucets has failed to refund numerous customers like me.