I purchase a phone that was listed on the all4cellular.com website. The reason I purchased from them was because the particular phone I wanted had been discontinued. This was the only site that still had it stocked. Since the phone was advertised as new, I believed it to be new. I called customer service to make sure the phone was in stock. I then purchased it. I was not informed at the time it was reconditioned. I received the phone promptly. When it came, the phone was in a generic Nokia box.with the accessories loose inside. The phone looked new, it had a clear protector over the screens. I proceeded to use the phone for less than 1 month. In the middle of a conversation on speaker phone, the external speaker blew, just stopped working. I could no longer hear the phone ring or use the speaker phone, for which I made the purchase. I looked at the return policy, at that point it was too late. It clearly states there would be no warranty on any product on the website. Also the website would not be held responsible for any defects. How convenient. I was stuck with a useless phone. Or I could have it repaired for over 60.00 dollars. I proceeded to purchase the same model phone which I was lucky enough to find on E-Bay.

I am sorry to hear that you had an unfortunate experience with our company. All our items are brand new, but even new items can occasionally become defective depending upon the conditions under which they are used. Please contact me as soon as possible so that we can rectify this issue. Kenan Thompson, Customer Service.