I sold a book to Chegg.com and UPS confirmed it was delivered on 12/28. On 1/4 Chegg\\s website said the book was still in transit so I contacted Chegg to which they said it was in processing and they would make a note on my account. On 1/6 the book was still in transit I contacted them again and they had no answer for why it had taken over a week for them to process the book and send me a check. The C/S representative was helpful though (I thought) and told me she would send a check and I would receive a confirmation email. By 1/9 I still hadn\\t received a confirmation email and the book I sold to Chegg was no long even on my account (on Chegg.com)! Fearing my book had gotten lost in their already sloppy process I contacted them for a third time.This time they told me a check was in process still and said that they couldnt resend a confirmation email for the check nor could re-post my book sale to my online account. Finally two business weeks later on 1/20 I received my check for the full amount. Though I got my money in the end, I sold another book to a similar site and received my money two weeks before Chegg.com. And what kind of business models enables a buyback to go from in transit(though they had it for over a week) to being deleted off an account before I received my check or even a confirmation of a check? I will not be using Chegg.com again and will be happy to tell others about my experience.