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Hardball Company Complaints
Hardball Company
Posted: 31th of Jan, 2012 by William Bernstein   Send email
agoda.com
This company plays hardball of the worst sort with its customers.My one only and last dealing with them concerned a hotel booking in Hong Kong.The booking was for a single room only which was in very small print.When I asked to pay for an upgrade they informed me that the entire booking amount for three nights would be forfeit.
The rep I spoke with was arrogant and constantly interrupted me. Only when I threatened to have my credit card company refuse payment did they back down and upgrade the room to a double with supplement payment.My experience in similar situations with Expedia with whom I deal with a lot has been far superior.They go out of their way to help revise bookings even on nonrefundable rooms without any hassle.I would strongly recommend that travelers think twice before using this booking service.
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